Return Policy

At Cleavelyn, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're happy to offer a 30-day hassle-free return and exchange policy.

30-Day Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order for any reason.

To be eligible for a return or exchange, items must:

  • Be returned within 30 days of delivery.

  • Be unused or in gently used condition.

  • Include all original accessories, packaging, and manuals (if applicable).

  • Not be intentionally damaged or altered.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items (if marked as non-returnable)

If a product is not eligible for return, this will be clearly indicated on the product page.

How to Start a Return

To request a return or exchange, please contact our customer support team before sending your item back.

Please include:

  • Your order number

  • The email address used for your purchase

  • The reason for your return or exchange

  • Photos of the product (if the item is damaged or defective)

Our support team will provide return instructions after reviewing your request.

Customer Support Email

customer@cleavelyn.com

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.

Exchanges

If you'd like to exchange an item for a different size, color, or replacement product, please contact us within the 30-day return period. We'll do our best to process your exchange as quickly as possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We'll arrange a replacement, exchange, or full refund at no additional cost to you.

Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), Cleavelyn will cover the return shipping costs.

For returns requested for personal reasons (such as changing your mind or ordering the wrong item), customers may be responsible for the return shipping costs unless otherwise stated.

Contact Us

If you have any questions regarding returns or refunds, we're always happy to help.

Customer Support

Email: customer@cleavelyn.com