Shipping Policy

Thank you for shopping with Cleavelyn. We are committed to delivering your order safely and efficiently. Please review our shipping policy below before placing your order.

Shipping Rates

Shipping costs are calculated based on your order subtotal (after discounts, if applicable).

Order Value Standard Shipping
AU$0 – AU$49.99 AU$12.98
AU$50 – AU$69.99 AU$8.98
AU$70.00 and above FREE Shipping

VIP Fast Shipping

If you need your order sooner, you can choose VIP Fast Shipping during checkout.

VIP Fast Shipping Fee: AU$15.98

Please note that VIP Fast Shipping prioritizes order processing and uses the fastest available shipping service for your destination whenever possible.

Order Processing

  • Orders are typically processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Estimated Delivery Time

Delivery times vary depending on your location and the selected shipping method.

  • Standard Shipping: Approximately 7–15 business days

  • VIP Fast Shipping: Approximately 4–8 business days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, peak seasons, or other unforeseen circumstances.

Tracking Your Order

Once your package has been dispatched, you will receive an email containing your tracking number. You can use this information to monitor your shipment throughout its journey.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase. Cleavelyn is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping, please feel free to contact us.

Customer Support

Email: customer@cleavelyn.com